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Concerned about purchasing SiteSpinner software off the web? Don't be! If you ever need a new copy you can download the latest release here.
How safe is my order?

We have partnered with FastSpring in order to ensure that the latest encryption technology is used with your purchase. Every purchase that you make through us is protected and safe.
What payment options do you offer?
We accept Credit Cards, Bank Transfer, Wire Transfer, Check, Money Order, Fax (CC), Invoice, and PayPal. We accept payment in many different currencies all through our online store. If you are interested in a volume purchase (5 copies or more), please see our Volume Licensing information.

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Why Ordering Online is Safe

1. Credit Card Encryption
Your credit card number is encrypted (scrambled) with state-of-the-art technology so that no one else can read it. Your credit card transaction is cleared in seconds through our Transaction Processor's secure server. Thanks to encryption, we believe that online ordering is now safer than giving your card number to a telephone operator, or handing your card to a waiter in a restaurant. There is no safer way to make a purchase.

2. Our Download Guarantee

You never have to worry about an interrupted download or about losing your installation file. Any time after you order, you can simply return to VirtualMechanics.com and re-download your file. It's that easy.

3. Instant Gratification
You can register your purchase as soon as your transaction is processed. Plus when you order online, you can also request the optional CD shipped to you by mail.

4. We're here for you!

If you have any problems or questions at any time during the order process or afterward, contact us, we're here to help.

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What happens if my computer crashes and I lose the software?
When you purchase any of our products you are purchasing the registration. What that means is if you lose your hard drive you would simply need to re-download the software from our site and re-register it with the registration information you were sent with your purchase. In the unfortunate event that your house were to burn down and you lost your registration information you could contact us and we would have your purchase emails resent to you.

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Do you offer a guarantee?
Yes, we offer a 30 day money-back guarantee. Our hope however is that you try our software before you make a purchase.

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How long does it take to get my registration information?
Once you make your purchase and your payment is approved you are given your registration information immediately (with Credit Card purchases that can be less than a minute). We email you your registration information including your registration codes as well as general product information immediately.

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What exactly do I get with my purchase?
Simply put, when you purchase Virtual Mechanics products you become a registered owner of the most sophisticated yet easy to use website development tools for the money on the market today. You also get unlimited online support.

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Can I install on a second computer?
When you purchase a single license for SiteSpinner or SiteSpinner Pro, you are entitled to install the product on 2 machines within the same household.

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How many updates am I entitled to?
We offer 'no-hassle updates'. With SiteSpinner V2, once you make your purchase you are entitled to all V2 updates (that includes V2.0 through V2.9). To update to the latest release you simply need to download and install it. Updates beyond V2 will be available at a discount.

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How do I get Support if I need it?
Virtual Mechanics' Support site has been organized to help you get technical answers quickly and easily. Visit the site for help options, frequently asked questions, user forums and more.

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Do you offer website hosting?
We offer webhosting via our partner - Bluehost. However, our products will work with any webhost you choose to use.

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Do you offer a volume discount?
Yes we do. Whenever you purchase 5 copies or more you are entitled to a discount. Best yet, discounts are accumulative. Please visit our Corporate Volume Licensing Program page for more details.

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Do you offer an educational discount?
We offer a 50% discount on our products to all students, faculty and staff of an accredited educational institution. Please visit our Educational Discounts Program page for more details.

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Do you offer a discount for charities?
We offer a 50% discount on our products to registered charities. To receive a discount 'coupon', please contact us using your charity's email address and include your charity's official charity number.

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I have other questions!
If you have a support related question, please visit our Support site. If you have a purchase question you would like answered before you make your purchase, please feel free to contact us and we will do our best to answer it.
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